I view the Internet not as a wall to hide behind but as a medium for fast and convenient shopping. Answering questions in an expedient fashion is my first step to achieving 100% customer satisfaction. My goal is to answer e-mail messages during normal working hours within four hours. During all other times, I strive to answer all e-mails within 24 hours. I will soon have a toll-free number for you to call me anytime. If I don't answer the phone during normal business hours, it is because I am helping another customer. Leave a message and I'll call you back. I enjoy helping my customers select just the right huggable teddy bear or stuffed animal for a loved one or themselves. I am always willing to help find or identify an older Gund animal. I enjoy spending time searching old catalogs, websites and ebay to locate a missing or worn-out lovey.