Can I call in my order? Yes, but I usually don't process the order til the next day.
Do I have to pay sales tax? Yes, if you live in North Carolina.
How do I return an item? In the unlikely event that you are unhappy with your purchase, you may return the item within 14 days for a full refund. Shipping charges are non-refundable. All returns must be in brand new condition with Gund tags still attached. To return merchandise you MUST email me first at firstname.lastname@example.org to get the return approved. I want my customers happy and don't want returns to be a hassle. Obviously, if the item you received is damaged or if I sent the wrong item (heaven forbid), please contact me at once so I can arrange a return, refund or exchange.
When will my order be shipped? The order will be shipped within 2 days from receipt of payment. I ship through the US Post Office via parcel post, priority or express mail. Occasionally I have used UPS if the speed and cost is beneficial. Of course, the faster you need the item, the more the shipping charges will be. If you pre-order an item that hasn't arrived yet, your item will be shipped out as soon as it gets here.
How much does shipping cost? Your shopping cart will show the shipping costs. All items are shipped from North Carolina through the US Post Office or UPS. All priority packages are insured. International orders will be shipped by US Post Office Priority Mail International which allows me tracking. Canadian orders can be shipped by first class international or priority international based on size and weight of box. The total shipping is based on total weight of all items purchased unless going to different locations.
Starting in 2022, there will be a 10% handling fee added at the bottom of each order. This is necessary to help cover the cost of shipping supplies and warehouse costs.
When will I know when my order has been shipped? You will be notified via e-mail when your item has been shipped with tracking information.
Do you offer gift wrapping? Not really. But I can include a card with your purchase at no extra charge. If this is a gift, please let me know and I will not include an invoice with pricing in the box.
Is it safe to use my credit card for purchases? Yes. Jan's Bear Essentials will not share or sell names or any other information about my on-line customers. All on-line transactions are handled with industry-standard SSL encryptions. When you enter your credit card number onto the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to my server.
What types of payment are accepted? I accept payments through most credit cards and Paypal.
Will Call - Not really. I do not allow customers to come to my home but if you live in the area by me, I am willing to meet you with the item. There is no charge for will-call orders, but you need to contact me to arrange pick-up.
Lay-Away - I do have a lay-away plan. One-third of the purchase price is due at the time of the order. Balance is due within 4 mnths. Of course your purchase will not be shipped out until full payment is received. Please contact me if you are interested in lay-away to arrange payment options.
Coming Soon - I have added a category called "Coming Soon" where you can see all the soon-to-arrive plush that have been ordered. These items are available for purchase now but are not scheduled to arrive for a few weeks or months. I have added an estimated shipping date on each of those items. These are normally new holiday or seasonal items which are ordered in limited quantities. If you don't want to miss out, order them now. New everyday items that are also on their way will be included in this category.
Pre-Ordering - A lot of my customers like to pre-order items that have not arrived yet. Please be aware that when ordered, you are charged immediately. The item is then reserved for you and when it arrives, it will be shipped out immediately.
International Buyers - Import duties, taxes and custom fees are not included in the item price or shipping. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.