Return Policy - In the unlikely event that you are unhappy with your purchase you may return the item within 14 days for a full refund or exchange. Shipping charges are non-refundable. All returns must be in brand new condition with all Gund tags still attached. To return merchandise you MUST email us first at jansbearessentials@gmail.com to get the return approved. I want my customers happy and don't want returns to be a hassle.